FAQS AND ANSWERS
CAN I ORDER A SAMPLE OF THE PRODUCTS?
Yes, samples of all products can be ordered free of charge (only payment of shipping fees applies).
HOW LONG DOES THE ORDER PREPARATION TAKE?
Depending on inventory availability, order preparation takes between 1 day and a maximum of 2 weeks lead time.
WHEN WILL I RECEIVE MY ORDER?
Between 3-5 working days from completion of order preparation (applies to Europe, other countries upon request).
HOW CAN I TRACK THE STATUS OF MY SHIPMENT?
When your shipment is sent to the address you provided, you will receive an email. This email contains the tracking number and a direct link to the tracking website.
WHAT ARE THE PAYMENT TERMS?
You pay 30% on order and 70% on shipping (or by negotiation).
CAN I RECEIVE AN INVOICE?
We are registered for VAT in Germany, Austria, France, Italy, Spain, The Netherlands, United Kingdom, Poland, The Czech Republic and Sweden, and we can directly issue tax invoices for your orders in these countries. For orders from other EU countries, we can process them as an intra-Community order from Bulgaria. Orders outside the EU are also welcome.
I HAVE ANOTHER QUESTION, WHO CAN I CONTACT?
Please, send an email to firstname.lastname@example.org. We will get back to you as soon as possible.